Refund Policy
Last updated: September 4, 2025
Refund Policy
At Mandro, we aim to provide a high-quality AI-powered trip planning service. However, we understand that issues may arise. This Refund Policy explains when and how you can request a refund.
1. General Policy
-
Refund Eligibility: Refunds may be requested within 7 days of purchase if:
- You were charged in error, or
- You experienced a technical issue that prevented you from accessing or using the Service, or
- You are a one-time purchase user and your itinerary did not meet expectations after 3 regeneration attempts (see below).
-
Not Happy With Your Itinerary? If the generated trip plan doesn't meet your expectations, contact us at support@mandro.ai and we'll regenerate it. We offer up to 3 regenerations to get you a plan you're excited about. If after 3 attempts the result still isn't right and you purchased a one-time plan, you may request a full refund within 7 days of your original purchase.
-
Non-Refundable Cases:
- Subscription purchases are non-refundable for dissatisfaction with AI-generated content — please cancel before your next billing cycle to avoid future charges.
- One-time purchase refunds for dissatisfaction are only considered after 3 regeneration attempts have been made.
2. Subscriptions
- Subscription fees are billed in advance and are generally non-refundable once a billing cycle has started.
- You may cancel your subscription at any time via the Creem customer portal or by contacting support. Cancellation will take effect at the end of the current billing period.
3. How to Request a Refund
To request a refund, please contact us at support@mandro.ai with the following details:
- Your full name
- Email address associated with the purchase
- Order ID (from your receipt)
- Reason for the refund request
We will review and respond to your request within 3 business days.
4. Processing of Refunds
- Approved refunds will be processed through our payment partner, Creem.io, which acts as our Merchant of Record.
- Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
- Please note that Creem reserves the right to issue refunds within 60 days of purchase to prevent chargebacks, even if this policy states “no refunds.”
5. Contact
If you have any questions about this Refund Policy or your eligibility, please contact us: